MyVelvetSecrets is more than just an online sex shop. It's a movement. We aim to challenge preconceived notions and taboos about sex and replace them with a more positive, inclusive, and empowering attitude.
We believe that sex should be seen as something natural, healthy, and fun, just like going out for dinner or practicing sports. We strive to spread this message through our content, our products, and even our packaging.
Our team of experts is passionate about quality and creativity and is dedicated to ensuring that every product we develop or sell is of the highest quality.
There isn't one. Our online store allows us to offer you an excellent selection at the best prices. Additionally, we guarantee a secure and private shopping experience with fast delivery.
We believe that online shopping is the future, and we want to make it as enjoyable as possible. That's why we have a dedicated chat room where you can ask us questions or receive anonymous advice. You will always receive friendly and personalized service.
We provide completely discreet delivery, but if you prefer, you can pick up your order from a convenient collection point with full confidentiality. It's like having your own MyVelvetSecrets store nearby!
You can reach us by sending a message to our EMAIL. We are always happy to assist you and answer any questions you may have
Absolutely! Our website and payment providers adhere to all industry standards for card payments and e-commerce. Our team takes the security of your personal data and confidentiality very seriously, which is why we provide secure shopping at all legal, commercial, and data processing levels.
MyVelvetSecrets will never have access to your banking or card details. We won't even store them. Furthermore, the entire purchase process is certified with 256-bit SSL encryption (military-grade security). Feel free to contact us if you would like to learn more about the security in the purchasing process. We will respond within 24 hours.
We pay great attention to protecting your confidentiality. We have strict protocols in place to ensure that all customer information is secured and kept confidential. Our team is dedicated to upholding the highest standards of data protection and confidentiality.
We use an anonymous delivery service, with no logos or markings on the package. We have partnered with reputable courier services. All our packages are delivered in plain boxes, with no signs or indications of their contents. When you make a purchase from us, your payment will appear as a generic reference on your card statements or bank account. No specific details about your purchase will be displayed. In the case of using PayPal, our company name, Ambrosia Ltd., will appear in your personal account for reference purposes. Your bank statement will not display any reference to Ambrosia Ltd.
We are committed to protecting your privacy and guarantee that no one will ever find out what you have purchased or where you have purchased it from.
At MyVelvetSecrets, we understand the importance of receiving your purchase as quickly as possible.
That's why we strive to process all orders within 24 hours of purchase.
Once your order is placed, our team will begin preparing your items for shipment, so they can reach you as soon as possible.
Yes, all our services comply with the relevant VAT regulations in each country, and the corresponding taxes are included in the final price of the product, as well as the delivery cost.
There is no minimum order quantity. You can purchase as many products as you like in any quantity.
We offer a range of international delivery services that allow you to receive your purchases regardless of your location. We use various courier companies to ensure fast and secure delivery of your items. The estimated delivery time and costs will depend on the destination country and the chosen service.
Please note that some services may not be available in all locations. The estimated arrival time is between 1 and 9 days, depending on the destination country, and the associated fees can be viewed below:
| Country destination | Estimated delivery time | Shipping cost (for purchases under 60€) |
|---|---|---|
| France | 1-3 days | 3,99 € |
| Germany | 4-6 days | 4,99 € |
| Netherlands | 4-6 days | 3,99 € |
| Italy | 4-6 days | 4,99 € |
| Luxembourg | 4-6 days | 5,99 € |
| Belgium | 4-6 days | 4,99 € |
| UK | 5-7 days | 7,99 € |
| Ireland | 5-7 days | 5,99 € |
| Portugal | 6-7 days | 3,99 € |
| Austria | 6-7 days | 4,99 € |
| Greece | 6-7 days | 4,99 € |
| Czechia | 6-7 days | 4,99 € |
| Denmark | 6-7 days | 4,99 € |
| Hungary | 6-7 days | 5,99 € |
| Slovakia | 6-7 days | 5,99 € |
| Slovenia | 6-7 days | 4,99 € |
| Poland | 6-7 days | 4,99 € |
| Bulgaria | 6-7 days | 5,99 € |
| Croatia | 6-7 days | 5,99 € |
| Switzerland | 8-9 days | 7,99 € |
| Finland | 8-9 days | 4,99 € |
| Romania | 8-9 days | 4,99 € |
| Estonia | 8-9 days | 6,99 € |
| Latvia | 8-9 days | 6,99 € |
| Lithuania | 8-9 days | 6,99 € |
| Sweden | 8-9 days | 4,99 € |
| Norway | 8-9 days | 5,99 € |
| Albania | 4-11 days | 19,99 € |
| Andorra | 4-6 days | 9,99 € |
| Belarus | 4-11 days | 24,99 € |
| Bosnia & Herzegovina | 4-11 days | 19,99 € |
| Cyprus | 4-11 days | 19,99 € |
| Iceland | 4-11 days | 19,99 € |
| Liecthenstein | 4-11 days | 14,99 € |
| North Macedonia | 4-11 days | 19,99 € |
| Malta | 4-11 days | 19,99 € |
| Moldova | 4-11 days | 19,99 € |
| Monaco | 2-4 days | 6,99 € |
| Montenegro | 4-11 days | 19,99 € |
| San Marino | 4-11 days | 14,99 € |
| Serbia | 4-11 days | 19,99 € |
| Ukraine | 4-11 days | 19,99 € |
For orders over €50, we offer free shipping.
Please note that the processing time is 24-48 business hours, and the delivery time may be affected by holidays, summer, or Christmas.
It is important to note that the provided time is not guaranteed, and orders are billed in Euro (€). The exchange rates will be determined by your bank or payment provider.
Customers outside the European Union may be subject to import, customs, or duty taxes, which are not covered by MyVelvetSecrets. Any return costs associated with a refused order will be deducted from the total amount.
You can pay with Visa, Mastercard, American Express, and Stripe.
Additionally, when you pay with your credit or debit card, a generic reference to your online purchase will appear on your bank statement, ensuring that it cannot be associated with our website, thus guaranteeing your confidentiality.
We also offer the option to finance and pay for your order in 3 installments, without adding any interest. Klarna, one of the leading companies for online installment payments, offers the "buy now, pay later" option at checkout.
Once you have added all the items you wish to purchase to your shopping cart, you will be able to enter your discount code. For this, you can use the same page where you entered your personal information.
● If you are shopping from a desktop, the discount field will be visible on the right side of the page, above the subtotal.
● If you are using a mobile device or tablet, you will find the discount field on the last step of the checkout process (step 4, payment method), and also in your order summary, above the subtotal.
● Make sure to enter the code correctly and click the "Use in order" button to apply the discount.
If you have any questions regarding the warranty coverage for a specific product, please contact us, and we will provide you with the necessary information within 24 hours.
Additionally, all MyVelvetSecrets products come with a 2-year warranty. Please refer to the product packaging for complete details.
At MyVelvetSecrets, we care about our customers and are committed to providing the best possible experience with our products. Therefore, please read the instructions provided on the product website or packaging before using the new product. Each product may have different usage instructions, and we want to ensure that you can fully enjoy your purchase.
If you encounter issues with a battery-powered product, please try using new, non-rechargeable batteries. The batteries provided by the manufacturer may not work correctly, and we want to ensure that you can use the product without any problems. Also, make sure to follow the correct polarity as indicated in the instructions. If your product is battery-powered, we recommend testing the charger by connecting it to multiple outlets to ensure it functions correctly.
We understand that accidents happen, but please avoid forcing the product, as any attempt to open or dismantle the product or its accessories will void the warranty.
For non-reusable products, such as certain types of masturbators, condoms, latex barriers, and similar items, we understand that the warranty will only cover damages or defects before first use. However, we want to remind you that we are here to help and find a solution that best fits your needs.
If you encounter any issues with your product, please do not hesitate to contact us. We will provide a pre-paid return label for easy return of the product. Once we receive and inspect the product, we will do our best to find a solution that works for you, whether it's:
● Replacing the product, if available
● Providing a refund
●Offering a gift card for future purchases
● Generating a discount code for future purchases
Our customer service team is always available to assist you with any questions or concerns you may have. We will respond within 24 hours and ensure that you are completely satisfied with your purchase.